Wizard was incorporated in 1995, and since then has become one of the leading IT solution providers to Private Equity businesses in London and the Home Counties. Much of Wizard’s success is based on building strong relationships with our clients and offering solutions that meet the highest standards.
How did Wizard start?
Wizard was started by Paul Goldney who had extensive experience working for large corporates, developing and supporting their IT and infrastructure requirements. Paul felt that there was an opportunity for bringing more sophisticated and efficient levels of IT capability to medium sized companies who still need an exceptional level of service, but also need to balance this with a cost effective approach.
Where are you based?
Wizard have our Head Office in Colchester Essex and a central London office located in Buckingham Street. The field and onsite support engineers operate from the London office which allows them quick travel times to site. The Essex office is where the Project Management and Admin team reside and act as the final escalation point.
There are normally a minimum of four engineers operating in London locations should you require emergency support.
How did Wizard start?
We are a medium size company, much like many of our customers. We have 6 support engineers that focus on our clients, plus a network of specialist resources at our disposal to ensure we can address all of our clients requirements.
What industry accreditation’s do you have?
We are the only IT company that has been awarded membership of the BVCA, the British Venture Capital Association. We are also a Microsoft Certified Partner, working towards our Gold certification. We are also registered partners with VMWARE and Cisco.
What sort of companies do you work with?
Wizard specialise in servicing Private Equity clients and other companies who, by the nature of what they do, require high levels of support for business critical systems.
What are your core hours or support?
Monday to Friday 8.30am – 5.30pm. However, emergency support is available 24×7 both remotely and onsite.
How many customers do you have?
We support over 200 customer sites, the majority of which are in Central London.
What is your response time capability?
Telephone and remote support is instant, and in most circumstances onsite support can be within the hour depending on engineer location and availability.
What do your customers think of you?
Our customer retention rate is second to none and customer cancellation is virtually non-existent, with most of our clients having been with us for between 5 and 12 years. We think that speaks volumes about our customers confidence in us.
What solutions do you support?
Wizard are able to support all aspects of your business and technology infrastructure including:
- Users (Handling users is a personal skill we encourage our engineers excel at)
- Managing Partners, Directors, Execs
- Personal Assistants
- Office Managers
- Microsoft Networks
- Local & Wide Area
- Azure Cloud
- Internet Connectivity
- Cyber Security
- Firewalls (Specialize in CISCO & Meraki, support many others)
- Endpoint Security (Specialize in Intel, support many others)
- Mobile Device Management
- Office 365
- CRM (Dynamics or Salesforce)
- Hosted Telephony
- On Premise and Hosted Exchange Servers
- Blackberry and Windows Mobile Servers
- Business Continuity & Disaster Recovery
- Video Conferencing
- CISCO, VIDYO, POLYCOM
- Telephone Systems
- CISCO on Premise
- Cloud Hosted PBX
- SIP Connectivity