IT Support Apprentice

To thrive in this role you will be part of the IT Helpdesk support team who are responsible for providing the first and second line support for many customers. This is a great opportunity for the right candidate.

Apprenticeship Summary

Working Week

Monday to Friday, hours TBC, with 1-weekend shift every other week.

Total hours per week: 40.00

Expected Duration

16 Months

Possible Start Date

20 September 2021

Apprenticeship Level

Level 3 (A-Level)


1 available


London Office

Duties and Responsibilities

  • Work with the Helpdesk Team to handle the day to day user requests from the service desk system
  • Application support and installs
  • Provide first level support of desktop applications
  • Provide first level support of desktop hardware
  • Provide first level support of peripheral devices
  • Hardware upgrades and troubleshooting
  • New hardware installations for desktops and laptops including asset management
  • Setup of new mobile / desk phone and central managing them
  • User account creation and decommissioning
  • Resolve problems by remote control or visiting in person if required
  • Escalate calls where necessary to either other IT team members or external support


  • Set up and maintenance of all user accounts on a variety of platforms
  • Follow IT policies and procedures
  • Keeping various internal databases/systems up to date
  • Ensuring asset register is up to date
  • Mobile Phone device setup and updates
  • Contractor liaison where appropriate
  • Checking in and out of IT deliveries
  • Writing knowledge-based articles and keeping documentation

PCs and Laptops:

  • New PC setup and repair OS or process warranty claims
  • Enforcement of IT policies and security procedures (e.g., removal of rogue/bloatware software)
  • Hardware/Software installation/upgrades
  • Audio Visual support for conference rooms as needed


  • Broad-ranging ad hoc tasks ranging from assisting with migration projects to assisting other departments
  • Specific tasks may change over time, so we’ll need you to be adaptable and flexible as we continue to meet client’s needs

Desired Qualifications

  • At least five GCSEs (or equivalent) at Grade 4/C or above including maths, English and either IT or Science
  • Please ensure that your full educational history is stated on your application

Personal Qualities

  • A motivated individual
  • A positive work attitude
  • Quick learner
  • Smart appearance
  • Excellent time management skills
  • Good communications skills

Future Prospects

By working hard and demonstrating your ability, drive and commitment throughout your apprenticeship scheme, upon completion you may be offered a permanent contract depending on the needs of the business ensuring you have further opportunities to continue growing within this exciting organisation.


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