We resolve a large majority of IT support issues remotely from our London and Essex offices due to our remote assistance software. Using remote IT software, we are able to connect to your PC’s, servers, Apple Macs, printers and other network devices to assist with any remote IT support issues you may have. This also enables us to access your equipment out of hours without needing to attend site.
Wizard use TeamViewer as our preferred remote assistance software as its flexible, secure and its heavily integrated into our core systems which make it highly efficient for us and our customers. We use several different remote access tools and methods depending on the customers setup but user remote support is generally completed via TeamViewer.