REMOTE SUPPORT

We resolve a large majority of IT support issues remotely from our London and Essex offices due to our remote assistance software. Using remote IT software, we are able to connect to your PC’s, servers, Apple Macs, printers and other network devices to assist with any remote IT support issues you may have. This also enables us to access your equipment out of hours without needing to attend site.

Wizard use TeamViewer as our preferred remote assistance software as its flexible, secure and its heavily integrated into our core systems which make it highly efficient for us and our customers. We use several different remote access tools and methods depending on the customers setup but user remote support is generally completed via TeamViewer.

OTHER SERVICES

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SCHEDULED MAINTENANCE

Our scheduled IT maintenance days cover the IT support issues you have recently encountered

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ACCOUNT MANAGEMENT

A member of our technical UK based IT support team will be assigned to you as your personal account manager

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MONITORING

Realtime IT monitoring tools along side our own in house developed sensors to monitor your network

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CONTACT

To enquire about our IT support services fill out the form below or contact us on (0)20 3097 0220