Our 24/7 IT support help desks are based in London and Colchester, Essex.
Staffed around the clock by a range of different skill sets including your Technical Account Manager. The average age of our help-desk staff is 31, demonstrating that we only employ qualified engineers and not inexpensive trainees.
Depending on the type/severity of the problem a call may be escalated to an onsite visit. This is determined by a discussion between the engineer and the customer.