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Why Use Wizard IT

Our 24/7 IT support help desks are based in London and Colchester, Essex.

Staffed around the clock by a range of different skill sets including your Technical Account Manager. The average age of our help-desk staff is 31, demonstrating that we only employ qualified engineers and not inexpensive trainees.

Depending on the type/severity of the problem a call may be escalated to an onsite visit. This is determined by a discussion between the engineer and the customer.

UK Based 24/7 IT Support

We offer custom service levels tailored to your business needs, whether you need IT support over the weekends, nightshift cover, or helpdesk support during core business hours we have you covered.

Below are just some of the benefits our 24/7 IT support has to offer:

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Account Management

Your Account Manager will always be available when you need them. All our account managers are highly trained and we will match you with the right person to fit your business needs.
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24/7 IT Support – 365 Days a Year

Need a 24/7 solution?  Our IT experts are on hand all day, every day, giving you peace of mind that your IT infrastructure is always in good hands.
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Monitoring

Keeping your IT infrastructure up to date and online is imperative to any business. We’re always monitoring and maintaining your systems to ensure there is no down time.
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UK Based Help Centre

No more automated telephone systems, we take your business seriously, speak to real IT engineers straight away who can deal with your issue there and then. Our help centre is UK based.
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Onsite Support

Whatever your IT issue, we have it covered. We will always try and fix any problem as quickly as possible and have IT experts available on hand if a site visit is required.
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Fast Response Times

Quick response time is important to our customers. We pride ourselves on having very high standards reflected in our Service Level Agreements.

WANT TO KNOW MORE?
Speak to one of our IT experts and book a FREE online consultation TODAY!

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24/7 Cyber Security

Our sister company Wizard Cyber specialises in the provision of advanced threat detection and response systems combined with a unique outsourced management service that monitors your security on a 24/7 basis.

Our customers trust us to provide practical, flexible, and affordable solutions to protect and mitigate against the risks of cybercrime.

Want to find out more about how we can secure your IT infrastructure? use our contact form below and speak to one of our security analysts today.

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