IT Support

Onsite and Remote Support for your Business

Our London based IT Support services can be tailored to meet your specific requirements and cover all your IT eventualities. We can work with you to perform a full IT review of your business and help assess what specific support services would provide the maximum benefit to your organisation.

We offer remote and onsite support as well as a 24/7 helpdesk to ensure that your company IT infrastructure is always online and running smoothly. Each organisation we work with has a dedicated account manager to ensure that nothing is ever lost in translation.

Why Use Wizard IT

Our experienced London based IT support engineers will come to your premises and resolve your problems in a professional and efficient manner, working alongside you as if they were part of your own team.

We resolve a large majority of issues remotely due to our remote assistance software but we understand that onsite IT support is sometimes required.

With Wizard managing your IT systems you can get on with running your business safe in the knowledge that your systems are being maintained.

Our IT services can be tailored to meet your specific requirements and cover all your IT eventualities. For onsite IT support to any offices outside of London and the Home Counties, travel expenses will be incurred.

WANT TO KNOW MORE?
Speak to one of our IT experts and book a FREE online consultation TODAY!

The benefits of our business IT support services in London

monitoring

24/7 Monitoring and Alerts

Maintenance and Updates

pound-sterling

No Hidden Costs or Fees

report

Optional Monthly Reports

technical-support

Telephone and Email Support

Different Kinds of IT Support

Wizard IT offers a variety of solutions to cater to all types of businesses. Contact Wizard today to find out how we can help support your business.
Online IT Support
A much more cost-effective option than hands-on support. Our online support benefits businesses whose employees are confident at fixing IT issues with a wizard IT specialist to walk them through the process.
PAYG IT Support
Requires paying a fixed rate in order to receive emergency IT support. PAYG support benefits companies that are equipped to maintain their IT infrastructure day-to-day and only need specialist help in an emergency.
Managed IT Support
Monthly or annual contract with Wizard, we will proactively manage your system on your behalf. This is a 24/7 service that keeps on top of hardware and software updates, ensures backup, and guards you against cyber threats.

Onsite and Remote IT Support Features

  • Optional monthly service reports
  • Dedicated Account Manager
  • On-demand consultancy & advice
  • Discounted rates on other services
  • No hidden costs
  • Onsite and remote support
  • Telephone & email support
  • Maintenance & updates
  • High rate of first-contact resolution
  • Standard Help Desk hours 7.30am to 6.30pm daily
  • 24/7 monitoring & alerts
  • Ransomware protection
  • Service Level Agreements
  • A high percentage of first-contact resolution
  • Tailored IT solutions to suit your company requirements

FAQs

What other areas do you provide support for?

We offer support throughout the UK however we also offer onsite and remote IT support to areas such as London, Manchester and Essex.

What Microsoft Certifications do you hold?

We are a top tier Microsoft Gold partner and hold nine leading Microsoft accreditations demonstrating our high levels of expertise.

Do you support remote working?

Yes, we fully support many different working environments, from fully remote working in London to hybrid setups to business in London working solely from their main offices or head office. No matter the setup, we can provide IT support for your business.

Where in London are you located?

Our London office is based at Aldwych House, 71-91 Aldwych, London, WC2B 4HN.

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