onsite-support

Onsite Support as a Service

Employing your own IT team carries risk and expense when you’re recruiting, do you know what IT expertise is relevant to your business?

When you don’t have a background in IT, it becomes hard to evaluate CVs and screen people for technical knowledge at the interview stage and becomes impossible to measure performance once they have started work.

When you take on just one IT technician full time the annual cost can be £35,000 to £70,000 depending on experience. With Wizard IT onsite support you’ll never have to worry about these problems again.

Why Use Wizard IT

Our experienced UK based IT support engineers will come to your premises and resolve your problems in a professional and efficient manner, working alongside you as if they were part of your own team.

We resolve a large majority of issues remotely due to our remote assistance software but we understand that onsite IT support is sometimes required.

With Wizard managing your IT systems you can get on with running your business safe in the knowledge that your systems are being maintained.

Our IT services can be tailored to meet your specific requirements and cover all your IT eventualities. For onsite IT support to any offices outside of London and the Home Counties, travel expenses will be incurred.

WANT TO KNOW MORE?
Speak to one of our IT experts and book a FREE online consultation TODAY!

Different Kinds of IT Support

Wizard IT offers a variety of solutions to cater to all types of businesses. Contact Wizard today to find out how we can help support your business.
Online IT Support
A much more cost-effective option than hands-on support. Our online support benefits businesses whose employees are confident at fixing IT issues with a wizard IT specialist to walk them through the process.
PAYG IT Support
Requires paying a fixed rate in order to receive emergency IT support. PAYG support benefits companies that are equipped to maintain their IT infrastructure day-to-day and only need specialist help in an emergency.
Managed IT Support
Monthly or annual contract with Wizard, we will proactively manage your system on your behalf. This is a 24/7 service that keeps on top of hardware and software updates, ensures backup, and guards you against cyber threats.

Onsite IT Support Features

  • Optional monthly service reports
  • Dedicated Account Manager
  • On demand consultancy & advice
  • Discounted rates on other services
  • No hidden costs
  • Onsite support
  • Telephone & email support
  • Remote support
  • Standard Help Desk hours 7.30am to 6.30pm daily
  • Maintenance & updates
  • 24/7 monitoring & alerts
  • Ransomware protection
  • Service Level Agreements
  • High percentage of first-contact resolution

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