We resolve a large majority of IT support issues remotely from our London and Essex offices due to our remote assistance software.
Using remote IT software, we are able to connect to your PCs, servers, Apple Macs, printers, and other network devices to assist with any remote IT support issues you may have.
This also enables us to access your equipment out of hours without needing to attend the site.
Wizard uses TeamViewer as our preferred remote assistance software as it’s flexible, secure, and heavily integrated into our core systems which makes it highly efficient for us and our customers.
We use several different remote access tools and methods depending on the customer’s setup but user remote support is generally completed via TeamViewer.
Wizard IT offers 3 types of outsourced IT options that can be custom-tailored to your business’s specific requirements.
Staffed around the clock by a range of different skill sets including your Technical Account Manager
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A member of our technical UK based IT support team will be assigned to you as your personal account manager
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UK based Apple Mac business support services. Covering remote, on-site, licensing, and procurement.
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Any company-owned information, system, or hardware that is used as part of business processes is classified as an IT asset and needs to be managed accordingly
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Realtime IT monitoring tools along side our own in house developed sensors to monitor your network
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Our experienced UK based IT support engineers will come to your premises and resolve your problems
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At Wizard we know that there is so much more to IT procurement than simply finding the lowest cost option
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Our scheduled IT maintenance days cover the IT support issues you have recently encountered
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