remote-support

Why Remote Support

We resolve a large majority of IT support issues remotely from our London and Essex offices due to our remote assistance software.

Using remote IT software, we are able to connect to your PCs, servers, Apple Macs, printers, and other network devices to assist with any remote IT support issues you may have.

This also enables us to access your equipment out of hours without needing to attend the site.

Wizard uses TeamViewer as our preferred remote assistance software as it’s flexible, secure, and heavily integrated into our core systems which makes it highly efficient for us and our customers.

We use several different remote access tools and methods depending on the customer’s setup but user remote support is generally completed via TeamViewer.

Benefits & Features of Remote Support

Every day businesses are making the move to an outsourced remote IT support plan. When you look at the benefits you can see why businesses are harnessing the power of remote.

Lower IT Costs

One of the key benefits of remote support is the reduced costs. Not depending on onsite support reduces time and travel costs in the long run and with an IT support contract, you know exactly how much your IT remote support will cost monthly.

Wizard IT offers 3 types of outsourced IT options that can be custom-tailored to your business’s specific requirements.

low-pricing
fast-response

Improve Resolve Rate

IT issues can occur at any time, and when they do you need a fast solution to keep your business up and running. With remote support, Wizard can log onto your employee’s computer remotely (with permission) and fix most issues just after they are reported.

Easily Scale your Operations

As your business scales to new locations so should your IT support. With Wizard IT you can do that with confidence knowing your new locations will receive the same level of support as your current one. We currently support businesses throughout the UK, Europe, Asia, and the US from multiple offices.
scalability

Features

  • Service Desk hours 7.30am to 6.30pm daily
  • Weekend support available
  • Tailored IT remote solutions to suit your company requirements.
  • IT Remote Support services nationwide
  • Bespoke 24×7 monitoring & management
  • Dedicated Account Manager
  • High rate of first-contact resolution
  • Service Level Agreements (SLAs)
  • 1st, 2nd, 3rd line support available from our IT experts.
  • No hidden costs
  • Regular monthly usage reporting.
  • No switchboard, get straight through to an IT engineer.
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Procurement

Wizard IT has extensive knowledge when it comes to setting up your business for remote support, we can help you procure the latest hardware and software to allow us to manage your IT infrastructure from any location, to find out more about procurement click here.

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