Zoom vs Teams

Zoom and Microsoft Teams have both experienced incredible growth over the last couple of years. While productivity tools combining things like messaging, file sharing and conferencing have been on the rise for a while, few have achieved their levels of popularity.

Zoom, the leading provider of video-focused communications, offers a simple meeting environment where teams can connect, share ideas, and even attend webinars. The company has also expanded their portfolio to include chat features and business phone options too.

Microsoft Teams is the most popular collaboration platform in the world. It includes tools to increase productivity, ease of integration with other systems and more.

Let’s take a closer look at these two contenders to help you choose the right product for your organisation.

Features of Microsoft Teams and Zoom

Both Zoom and Teams have similar features when it comes to online meetings, chats, calls, screen sharing and file sharing. The difference is that Microsoft has built its chat and meeting service in Teams within their Office 365 suite of apps and now within Windows 11. This enables Microsoft Teams to be a one-stop-shop for many organisations and allows easy collaboration, backups and file search.

Zoom is a much younger company than Microsoft and yet manages to compete with its aggressive roadmap. This might also be because it doesn’t have to worry about managing (and eventually migrating) a set of legacy on-premises customers across its platform.

Video Conferencing and Collaboration

Both Microsoft Teams and Zoom provide users with a range of ways – from calling, to instant messaging to coordinating meetings – to connect and communicate.

Microsoft Teams is at the forefront of hybrid work and aims to keep teams connected, in addition to boosting productivity and engagement. The “Viva” features, in particular, offer great ways for people and teams to remain up-to-date and track performance.

Zoom is still the leading name for companies looking for video-driven meetings. It can quickly and easily record, host webinars, and accommodate breakout rooms too.

For video conferencing, Microsoft Teams and Zoom both offer resolutions of up to 1080p at 30fps – so you can expect the same quality either way. Zoom doesn’t enable 1080p by default, however – to help reduce the strain in your bandwidth. Here are some of the features available with both: you can choose to focus on a certain speaker, switch between gallery views and even hide non-video participants. Teams and Zoom both have their own version of “Together mode”, where teams appear in the same virtual space on a screen.

Outside of video chat, Microsoft Teams and Zoom also work as group chatrooms within a team. Topics can be created and managed easily for all to keep track of conversations, document reviews, one-on-one chats, and even GIFs. This adds a bit of personality to online brainstorming sessions.


Both Microsoft Teams and Zoom operate well in meetings. You can host voice meetings if people do not want to join by video, but you can also access business telephony features from Microsoft and Zoom.

Microsoft Teams offers one of the widest ranges of call options of any cloud chat app on today’s market. If you’re looking for a more affordable option, Microsoft also has calling plans available to customers. Alternatively, you can bring your own provider into the mix with Microsoft Direct Routing. Microsoft has introduced Operator Connect, which provides companies with a more convenient way to manage their telephony needs.

Zoom also has a very handy “Zoom Phone” for IP calling, so you can use all the call features you might need in your UCaaS app. For example, Zoom supports number porting and VoIP numbers, so you can bring your existing phone identity with you and always have access to it in the cloud.

Security and Integrations

The emergence of collaboration tools like Zoom and Microsoft Teams has changed the pace of work for teams. These services are now at the heart of how they communicate and collaborate, so your organisation needs to ensure that you have the right security and privacy settings to accommodate these changes.

Microsoft Teams and Zoom both offer integrated end-to-end encryption as a standard for data both in transit and at rest. They also comply with many of the leading compliance requirements in the world, such as HIPPA or GDPR. Microsoft has always held its technology to high-security standards, but Zoom is focused on significantly updating theirs. They’ve made changes since they had most of their services compromised during the pandemic.

Microsoft Teams and Zoom both allow companies to integrate a variety of necessary tools with their ecosystem. Microsoft and Zoom both have a variety of integrations with leading providers like Salesforce, Asana, and Trello. They also come with API access, so you can utilise those connections as well.

Which is the Best Option?

Microsoft Teams and Zoom have seen much success in the last couple of years, as remote and hybrid work is on the rise. These products bridge distances between teams of all sizes and organisations all over the world.

Microsoft Teams makes more sense as the ultimate collaboration tool for productivity-minded companies using other Microsoft-based tools. The range of phone connectivity options is a nice touch too, ensuring you can build your full UCaaS experience with ease.

On the other hand, Zoom may be a great pick for you if you want to build a video-first company culture with an emphasis on webinars, video streaming, and video meetings.

Looking for some help with setting up your business’ Zoom or Teams presence? Get in touch with us today! Our Zoom and Teams experts will be happy to talk you through each solution and answer any questions you might have.

If you would like to chat about your Businesses needs, get in touch with our IT experts.

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