As your trusted IT business partner we can provide a whole range of IT services tailored to fit the needs of your business.
Whether you need advice with a specific issue or project, help with cyber security, support through an office move or migration to the cloud – we’ll help find the solution that’s right for your business.
> Fast Response
In adherence to strict service level agreements, Wizard ensure that their clients are never left stranded. With global partners and offices in central London, Wizard consistently deliver speedy and efficient onsite and remote support, respectful of the importance of minimal downtime and fast and effective data recovery.
> Multiple Services
We recognise that in an ever-evolving climate, business objectives can change. This includes IT, and as such Wizard continue to add upon an already vast array of services and solutions. Irrespective of your IT objectives, Wizards depth of experience and innovation has enabled us to deliver effective solutions in three core areas; Support, Project Management and Hosted Solutions.
> Highly Trained Team
Our long standing ethos is centered around our recruitment policy. We strategically employ a vast array of specialised engineers. This widens our ability to tailor a solution based on your business objectives. The depth of skills and experience our team posess set us apart from other I.T. solution companies.
We have an annual customer retention rate of 98%
We support more than 200 customer sites across UK, Europe, Africa, North America
90% of our employees work in a technical role
> Account Management
Every client is assigned two account managers which both fulfil a vital role in supporting you and keeping the business operating as normal. The first account manager will oversee the day to day tasks and be your main point of contact for all tickets and any other business you wish to discuss. The second account manager is responsible for the higher level/core infrastructure and projects. This infrastructure manager is responsible for ensuring your network is monitored, secure and that the core network runs as close to 100% of the time as possible and they will advise on all upgrades and pending issues.
> Reducing IT Costs
IT support is about much more than just fixing the problem. We work very hard to work with you and gain trust and genuine value to a business. As an IT outsourcing provider we are able to provide the right methodologies and support systems to reduce costs, mitigates risks and improve day to day operations.
> Seamless Transitions
Wizard understand that moving from one IT provider to another can seem like a complex process but our expert team of on-boarding professionals make the process seamless and hassle-free. Our expert team have years of experience of transitioning any size business and managing the whole process from start to finish. We will implement all appropriate infrastructure to remove any risk and guarantee that sensitive information is safe.