Careers at Wizard

Wizard is a fast growing organisation and we are always on the lookout for skilled, talented and enthusiastic individual to join our existing team.

In return we offer a competitive salary, excellent training opportunities and a long term career progression in a stable company.

If you are interested in an IT job in London, please send your CV to: [email protected] or call us on 020 3097 0220.

Current Vacancies

Technical Engineer Level 2 (Click to Expand)

A Support Engineer working for Wizard has a dynamic role. The role is designed to ensure that our clients IT requirements are satisfied; this includes supporting, installing and maintaining all IT related products and services that the client has.

Duties
1 Provide onsite support assistance (70% of your time estimated onsite)
2 Provide Telephone Support
3 Provide Remote Support from work and occasionally from home (IE Server restart out of hours)
4 Ensure working environment is clean and tidy
5 Ensure that you keep abreast of new technologies
6 Ensure that your days activities are tracked using the Technical Support System
We will track your work flow by analysing the system
Given that your working time is 8 hours we would expect your time at work to be documented to reflect this
7 Technical Support System updating. It is expected that each engineer will have updated the Technical Support System by 8am the following day (Including weekends) this is so that other engineers can support the work you have carried out if you are unavailable at other clients, sick or on annual leave complete problem ownership. Ensure your jobs are in hand and always up to date.
8 Dispatching of goods via delivery company where applicable
9 The occasional carrying of equipment is necessary

Technical Skills Expected
Client Operating Systems
1 Windows 8
2 Windows 7, Windows 10, Vista
3 Older operating system are an advantage but not essential
4 MAC / Bootcamp / Parallels

Office Suites
1 Office 2013 / 2010 32 bit and 64 bit variants
2 Components
a. Outlook
i. Use and maintenance of OST files, Caching, Rules and Indexing to a high level
b. Word
i. NORMAL Template deployment, formatting use, troubleshooting, occasional Macro, menu system deployment
c. Excel
i. As with Word
d. PowerPoint
i. Occasional
e. Visio
i. Design of Network Diagrams to a high level
f. Access
i. Occasional Use
g. OneNote
i. Occasional Use

Server Operating Systems
1 Networking Technologies
a. DHCP
b. DNS
c. Active Directory
d. TCPIP
e. File & Print
f. Security & Auditing
2 Windows Server 2012 + R2
3 Windows Server 2008 + R2
4 Small Business Server 2011 (as a package)

Server Software
1 Microsoft Exchange
a. Administration and General Maintenance
b. Versions 2007 – 2013
c. OWA & OMA
2 Active Directory
a. Group Policy
b. User Management
3 Internet Information Services
a. troubleshooting
4 Backup Solutions
a. Design and Methodology
b. Symantec Backup Exec
i. Backup To Disk configurations
c. Cloud Based backups
5 Antivirus Solutions
a. On Premise / Cloud solutions
6 BES
a. Any knowledge an advantage

Hardware
1 Dell and HP Server essential
2 CISCO Networking
3 RAID Knowledge, installation and configuration
4 Sony Laptop Range
5 HP Desktop Range
6 Networking Switches, Routers, Wireless, VLAN
a. 3COM, Linksys, D-Link, Netgear, Draytek
7 Backup Hardware, Tape Drives, Robotic Libraries
8 Firewalls & VPN Server
a. CISCO
b. Draytek
9 HP Thin Clients (advantageous)
a. Support / Roll out

Office 365
1. Setting up new organisations
2. Managing users, quotas, sites
3. Environment Setup
4. Migration from on premise
5. ADFS & Directory Sync setup

Expectations
1 General Day To Day
a. General Day to Day work starts with orders for new equipment, or support calls where clients have varied issues
2 Server Checks
a. A key feature for all clients is server check / health checks, these include server hardware, software, updates, client updates and so on and are carried out monthly or sooner for each client
3 Communication / Customer Skills
a. Being competent dealing with customers over telephone, face to face is a very important part of this role
b. If the client has no faith in your abilities to communicate you will not be an effective resource for them
4 Account management
a. As you become familiar with clients we may ask you to manage some accounts, ensuring they are kept happy and that their documentation and new projects are all up to date
Summary
Categorized into 3 areas, each as important as the other would determine the perfect engineer
We have all met very technical people with poor communication skills, or excellent communicators with poor technical skills

Presentation
Timekeeping will be impeccable
Sickness will be infrequent
Presentable at all times

Technical Ability
Strong in all current areas and abreast of future technology, software, test labs and so on to keep up to date

Communications skills
Telephone and onsite manner will be excellent ensuring customers have every faith in the engineer
Customers like to build relationships with engineers, not robots so friendly banter where necessary is required

Package
Package will be dependant on experience

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020 3097 0220