Level 2/3 Helpdesk IT Support Engineer

The role is designed to ensure that our clients IT requirements are satisfied; this includes development, supporting, configuring, and maintaining all IT related products and services that the client has.

The Reward

£25k – £40k basic salary depending on experience

The Role

You will be responsible for delivering professional and knowledgeable client support by respecting agreed SLA’s and bringing resolution to issues in a timely fashion. We are looking for motivated, ambitious, and technically skilled support engineers to join our successful helpdesk team.

Duties and Responsibilities

  • Provide offsite/onsite support Technical Assistance/Testing and Installation of software and hardware
  • Answer incoming helpdesk phone calls and provide support over the phone
  • Provide Remote Support from work and occasionally from home i.e. Server restart out of hours
  • Ensure that you keep abreast of new technologies and sharing with the team
  • Ensure that your days’ activities are tracked using the Technical Support System
  • Updating Technical System to keep colleagues up to date with your progress on a job and help build a knowledge base
  • Dispatching of goods via delivery company where applicable
  • The occasional carrying of equipment may be necessary
  • Occasional weekend working

Technical Skills Expected:

  • Client Operating Systems: Windows 10/Mac
  • Support Office 365 Applications and diagnosing issues within each application

Networking Technologies:

  • Design of Network Diagrams to a high level
  • Router management and configuration for NAT , Access and WAN
  • DNS/ DHCP, Firewalls & VPN, DNS, Active Directory, Security & Auditing, ADFS & Directory Sync setup

Server Experience:

  • Server 2019/2016/2012
  • Maintenance of server for updates, and installation of new software
  • Build, configure and deploy features and services such as a file, printer, and VPN services
  • Azure/AWS experience setup servers/resources and linking with site-to-site VPN

The Person

  • You will have a minimum of 2 years of experience in an L2 or L3 support role and MSP environment
  • You will have MCP or IT related qualifications and certifications
  • Hand on experience and an understanding of switching, firewalls, routers, VLANs and wireless APs are desirable
  • Experience with Windows Server and cloud virtualisation
  • Experience with Active Directory, DNS, DHCP and Group Policy/Intune
  • Experience in the use of various backup solutions for cloud services
  • Have excellent written documentation skills and strong verbal communication skills

Company Benefits

  • Bupa Health Insurance
  • 22 days Holiday in addition to bank holidays
  • Company laptop and equipment
  • Access to the latest software and technology for learning and use
  • Access to a company van
  • Career progression and training
  • Work social events

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