Level 2/3 Helpdesk
IT Support Engineer

The role is designed to ensure that our clients IT requirements are satisfied; this includes development, supporting, configuring, and maintaining all IT related products and services that the client has.

The Reward

£25k – £40k basic salary depending on experience

The Role

You will be responsible for delivering professional and knowledgeable client support by respecting agreed SLA’s and bringing resolution to issues in a timely fashion. We are looking for motivated, ambitious, and technically skilled support engineers to join our successful helpdesk team.

Duties and Responsibilities

Provide offsite/onsite support Technical Assistance/Testing and Installation of software and hardware
Answer incoming helpdesk phone calls and provide support over the phone
Provide Remote Support from work and occasionally from home i.e. Server restart out of hours
Ensure that you keep abreast of new technologies and sharing with the team
Ensure that your days’ activities are tracked using the Technical Support System
Updating Technical System to keep colleagues up to date with your progress on a job and help build a knowledge base
Dispatching of goods via delivery company where applicable
The occasional carrying of equipment may be necessary
Occasional weekend working

Technical Skills Expected:

Client Operating Systems: Windows 10/Mac
Support Office 365 Applications and diagnosing issues within each application

Networking Technologies:

Design of Network Diagrams to a high level
Router management and configuration for NAT , Access and WAN
DNS/ DHCP, Firewalls & VPN, DNS, Active Directory, Security & Auditing, ADFS & Directory Sync setup

Server Experience:

Server 2019/2016/2012
Maintenance of server for updates, and installation of new software
Build, configure and deploy features and services such as a file, printer, and VPN services
Azure/AWS experience setup servers/resources and linking with site-to-site VPN

The Person

You will have a minimum of 2 years of experience in an L2 or L3 support role and MSP environment
You will have MCP or IT related qualifications and certifications
Hand on experience and an understanding of switching, firewalls, routers, VLANs and wireless APs are desirable
Experience with Windows Server and cloud virtualization
Experience with Active Directory, DNS, DHCP and Group Policy/Intune
Experience in the use of various backup solutions for cloud services
Have excellent written documentation skills and strong verbal communication skills

Company Benefits

Bupa Health Insurance
22 days Holiday in addition to bank holidays
Company laptop and equipment
Access to the latest software and technology for learning and use
Access to a company van
Career progression and training
Work social events