IT
Support

Get the 24/7/365 IT support your organisation needs with
Wizard IT’s comprehensive selection
Of managed services

IT SUPPORTIndustry-leading
Support and Expertise

Finding an IT support service that provides everything your organisation needs can be difficult

Extending this support to include 24x7x365 capabilities makes it even harder and can place a lot of pressure on your in-house IT team. Choosing the wrong provider can lead to long support delays, ineffective service, and organisation headaches for you and your team

At Wizard IT, we have designed our comprehensive range of IT support services to remove all the obstacles and difficulties associated with outsourced IT. Whether you need a 24x7x365 NOC, you’re looking for onsite support for your team, or you just need some assistance with scheduled maintenance, all our services are built from the outset to be bespoke to your organisation’s requirements

All our services are priced fairly and in a way that will proactively reduce your IT overheads. Our SLAs are competitive, and you will never experience support delays. Our team has been meticulously assembled over the past 25 years to ensure that your organisation has access to the best talent and advice the industry can offer, ensuring that you will always receive the best possible service

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KEY SERVICES

IT Support Services
Designed for your Organisation

Every one of our IT support services begins with an in-depth consultation

We do this to ensure that we can properly tailor the service to your precise requirements, providing you with maximum ROI and meeting your expectations

Below, you can see a list of our services. If what you are looking for isn’t on this list, get in touch with us. Our IT support experts have vast experience in completing unique and challenging projects and would be happy to discuss your requirements

Network Operations Centre (NOC)

Achieve maximum uptime, eliminate costly outages, and maintain your applications, networks, and technologies to the highest level with our 24x7x365 global NOC

Onsite IT Support

Maintain your onsite IT assets, reduce your IT overheads, and save your in-house team valuable time with our comprehensive onsite IT support service

Remote IT Support

Our industry-leading remote IT support team excels in swiftly and cost-effectively resolving a wide array of issues from our support offices located across the globe

24/7 IT Support

Improve your in-house IT support with our team of dedicated 24/7 IT experts, providing your organisation with around-the-clock capabilities

Outsourced IT Support

Outsource all your IT support capabilities or only specific processes with our flexible and bespoke outsourced IT support service

Migrations

Whether you are migrating your website, emails, databases, or more, our migration experts are here to help you plan and execute the perfect migration

Unified Communications

Embark on a seamless and efficient unified communications project with our planning, support, and implementation service

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KEY BENEFITS

Benefits of
Outsourcing your IT Support

We understand that trusting another organisation, such as Wizard IT, to manage part or all of your IT processes is daunting

There are numerous benefits to outsourcing your IT, though, including improved functionality, lower costs, and more:

Lower IT Overheads

By trusting Wizard IT with your IT support requirements, you gain access to a variety of services that are would be far more expensive to operate within your organisation. All of the technology, personnel, training, and processes are handled on our end, drastically reducing the load on your team, eliminating your need to hire an expansive IT team, and freeing you from the burden of owning, operating, and maintaining expensive software and hardware

Improved Uptime

Our experience as an IT support provider for over 25 years has allowed us to develop processes and systems that achieve incredibly high levels of uptime. This is almost impossible to replicate within an organisation’s in-house IT team without spending extortionate sums of money and years of time hiring, training, and retaining the right personnel. State-of-the-art technology is also key in this process, which adds further levels of difficulty

Access to 24x7x365 Support

More and more organisations recognise the necessity of 24x7x365 IT support but are unable to achieve this in-house due to the prohibitive cost involved with it. At Wizard IT, we take this burden off your hands and offer you this around-the-clock coverage at a fraction of the cost of doing it yourself. This allows you to reap the benefits without succumbing to the costs

Better Response Times

Our expansive team of IT support experts and meticulously developed technologies allow us to provide lightning-fast response times for our customers. Whatever the problem is, our competitive SLAs ensure that your organisation is never left holding the bag. These, combined with our specialist knowledge, processes, and systems, allow us to provide faster response times than any achievable in-house

Proactive Monitoring and Maintenance

For in-house IT teams, proactive work often falls down the priority list due to more urgent tasks. Proactive monitoring and maintenance are vital to the long-term health of an IT system and cannot be ignored. At Wizard IT, we take this process off your hands, freeing up your IT team to focus on more important tasks whilst ensuring that you benefit from the insights and benefits of regular maintenance and monitoring

Industry-leading Expertise

Hiring, training, and retaining talent is one of the most expensive and time-consuming parts of running an IT team. If you want your in-house team to provide top-quality service for your organisation, you need to hire the best people you can find, but this drastically increases your overheads. Wizard IT provide you with access to this talent at a fraction of the cost of hiring it yourself

MICROSOFT FOCUSED

Microsoft Solutions Partner

As a Microsoft Solutions Partner and specialist since 1995, we have the expertise and experience to manage all IT projects related to Microsoft products. Get in touch with us today to discuss any Microsoft projects you need assistance with, including IT migrations, IT consultancy, Cloud services, and much more

Learn More

Wizard IT 24/7 IT solutions Microsoft partner

MICROSOFT FOCUSED

Microsoft Solutions Partner

Learn More

CHIEF OPERATING OFFICERPhil Rowell

Wizard IT offer enterprise-grade, cost-effective IT solutions. As a Microsoft Solutions Partner and Expert MSP, we utilise our experience in Microsoft Azure to provide the highest level of performance possible to customers of any industry and size

Our team of talented and experienced IT professionals are dedicated to providing the best service possible for our customers, regardless of their requirements and situation

Get in touch with us today to discuss your current IT network and see how Wizard IT can help your organisation stay connected and safe from unwanted downtime

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Contact Us

Do you have any questions about any one of our products or managed services? Are you worried about your business’ IT network and would like some advice or guidance?

Interested in finding out how our Microsoft-certified experts can benefit your organisation?

Whatever you need, we are here to help. Simply fill out the form to the left and we will get back in touch with you as soon as possible. Our international team are able to answer any enquiries quickly, so you won’t have to wait long